Returns & Exchanges

We want you to feel confident ordering from TSEM Clothing.

Because many of our products are produced and fulfilled specifically for each order, our return and exchange process may be different from a traditional retail clothing store.

Please review the information below before placing your order, and always check the product description and Size Guide carefully when selecting your size.

We strongly encourage you to review the sizing information provided for each product before completing your purchase.

TSEM Clothing includes a variety of fits, including:

Sizing and fit can vary between garments.

If you're unsure which size to order, please visit our Size Guide or contact us before placing your order.

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us as soon as possible.

When contacting us, please provide:

We will review the information and determine the appropriate resolution based on the circumstances of your order.

Because certain TSEM Clothing products may be produced specifically after an order is placed, we cannot guarantee returns or exchanges for:

Ordering the wrong size

Choosing the wrong color

Changing your mind

Ordering the wrong product

Preferring a different fit after receiving the item

Please carefully review the product description and sizing information before completing your purchase.

If you have a concern about an item you've received, you're still welcome to contact us. We'll review your situation and let you know what options may be available.

If you need to change or cancel an order, contact us as soon as possible after placing it.

Orders can move into production and fulfillment quickly.

Once an order has entered production or fulfillment, we may be unable to change or cancel it.

Submitting a cancellation request does not guarantee that the order can be canceled.

Please contact us before sending any product back.

Do not mail a return to an address shown on the original package unless we specifically instruct you to do so.

Items returned without prior authorization may not be eligible for a refund or exchange.

If your return is approved, we will provide instructions regarding the next steps.

Unless an item arrives damaged, defective, incorrect, or otherwise qualifies under our applicable policies, certain products may not be eligible for return.

These may include:

Additional restrictions may apply depending on the product.

When a return is authorized, merchandise generally must be in its original condition.

This means the item should be:

Any original tags or packaging should be included when applicable.

If a refund is approved, it will generally be issued to the original payment method.

The amount and timing of the refund can depend on the circumstances of the return, payment provider processing times, and our applicable Refund Policy.

Original shipping charges and return shipping costs may not be refundable except where required by law or when otherwise specified.

Direct exchanges may not always be available because of the way certain products are produced and fulfilled.

If an exchange is available for your situation, we will provide instructions after reviewing your request.

In some circumstances, the appropriate resolution may involve a refund or replacement rather than a traditional exchange.

Some TSEM products use vintage washes, snow washes, distressed treatments, reverse washes, garment dyeing, or other specialty finishing processes.

Minor variations in color, texture, distressing, print placement, and appearance can occur between individual garments.

These natural variations are often part of the intended design and generally should not be considered defects.

Colors may also appear slightly different depending on your device or screen settings.

If something isn't right with your order, please contact us through our Contact Us page.

Include your order number and as much information as possible so we can help you efficiently.

We want every customer interaction to reflect the same values behind TSEM Clothing: integrity, respect, and a commitment to serving people well.